Data facilitators can use the following links to install and configure Citrix:

1. Citrix Installation

2. Printer Installation

3. Citrix Setup

4. Troubleshooting

Citrix Guidelines

The CHRIS Gold database should not be left open and unattended if it is in a non-secure area (e.g., an area accessible to the public). Users who are connected to the Citrix network must be aware of the following issues:

• Users can leave the CHRIS program session idle (not in use) for 20 minutes.
• The CHRIS Citrix Portal Web site will automatically time out and log out after 20 minutes. This Web page is not necessary to maintain access the CHRIS program. Users may close this window after they login to the CHRIS program session.
• From 21 minutes to two hours, users will be temporarily logged out of the CHRIS program. Users will be required to type CTRL+ALT+DELETE and re-enter their username and password to access the CHRIS program. Users are able to continue working in the same screen where they left off.
• If a user session is idle for more than two hours, the user will be automatically disconnected from Citrix and CHRIS Gold. Users will have to log back into Citrix before regaining access to CHRIS Gold.
• Log out of the Citrix Portal and the CHRIS Gold program session if you plan to be away from the computer for a long period of time.

If you experience problems installing the Citrix Client, please call the CHRIS Help Desk.